***By purchasing fabric from revolutionfabrics.com , the customer agrees to the terms and conditions stated below***
Purchase and Return Terms and Conditions
- All requests for returns must be made within 30 days of the invoice date.
- No returns for Fabric will be accepted without a written return authorization from Revolutionfabrics.com
- We do not offer refunds or returns for samples
- Return authorization requests must include the invoice number, date of invoice and reason for the return.
- Fabric cannot be returned for a refund after it has been cut. Yardage must be inspected for flaws and correctness of pattern, color, quantity and quality.
- Fabric cannot be returned for a refund if it has been processed or altered by the purchaser in any way.
- No returns or cancellations will be accepted on any custom product, special order, or discontinued fabric once the order is placed and paid for.
Revolutionfabrics.com cannot be responsible for damages to fabric that occurs in transit, storage and delivery. Any fabric that arrived damaged to our warehouse will be denied a refund. A shipping claim should be made with the shipping service you used if the fabric arrives damaged.
Any authorized returns for 1st quality merchandise or any refused shipments are subject to a 25% restocking fee and freight cahrges from to the purchaser in the initail order; even if the purchaser applied for Free Shipping.
Free Shipping is a service perk provided to customers who purchase over $100 in fabric. Revolutionfabrics.com pays for the shipping, on orders over $100, at a convenience to the customer. If the customer returns the fabric, the "Free Shipping" charges paid by Revolutionfabrics.com is deducted from the refund. A copy of the shipping invoice paid by Revolutionfabrics.com for the customer, can be provided as proof of purchase by Revolutionfabrics.com.
Using "swatches10" discount code on yardage will result in a cancelation and refund of your order. The discount code "swatches10" is meant for free sample swatches only. By agreeing to the terms and conditions, you also agree that you will only use the discount code swatches10 for sample swatches only and not yardage of fabric.
All International customers are responsible for their own customs and shipping. International cutsomers are responsible for return shipping and customs.
To be eligible for an exchange, your item(s) must be unused and in the same condition that you received it. Item(s) must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
To return your item(s), you should mail your item(s) to:
STI Fabric & Trim
128 Midway Ave
Verona, MS 38879
- All Returns are subject to a 25% restocking fee that will be deducted from your refund.
- You will be responsible for paying for your own shipping costs for returning your item.
- The shipping cost to the purchaser will be deducted from your refund. This even includes orders that applied for "Free Shipping". Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once approved, we will begin the refund process and return your money to the payment method used to purchase the fabric.
Exchange of defective or damaged Item:
If your item is defective or damaged upon arrival, we will create a return shipment label and email it to you. We will communicate the return shipment details via email or phone to have the defective or damaged fabric returned to our warehouse. Revolutionfabrics.com will take full responsibility of the damage or defective goods.
Once your item(s) is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
Sale and Discontinued Fabric:
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged. this include
Shipping Methods from Revolutionfabrics.com
There are four shipping options for memos and yardage, and all will ship via UPS.
1. Folded fabric shipping- any fabric 3 yards and under will ship folded in a box. The cost is $15.00
2. UPS Ground-any fabric over 3 yards will ship on a roll. UPS Ground is usually about $30-50 depending on your location.
3. Expedited shipping-options are available such as Next Day Air. Customers are responsible for all expedited shipping costs.
4. All orders over $100 ship free of charge within the continental US. They will ship UPS Ground. This excludes Alaska, Hawaii, Mexico and Canada
5.International Orders - All international orders are subject to UPS International shipping rates. We cannot provide free shipping for orders over $100 and are shipping outside the USA. We currently only ship internationally to Canada and Mexico. If you live in a country we do not ship internationally to, you are responsible for your own shipping or freight forwarding.
***By purchasing fabric from revolutionfabrics.com , the customer agrees to the terms and conditions stated above***