October 6, 2017 Jill Harrill

First Class Customer Service

National Customer Service week is celebrated the first week of every October, but here at STI, we appreciate our amazing customer service team every day. With over 215 years of combined customer service experience, we couldn't ask for a better group of ladies to take care of our valued customers. "The customer service representatives at STI are a critical part of providing first class service to our customers. Our CSR's are true professionals at communicating the needs of our customers to the rest of the company. We truly appreciate all they do," says John Kay, President of STI.

Pat Rollins, Customer Service Manager, has over 40 years of Customer Service experience and has been at STI for almost 8 years. Below, Pat gives us some personal insight and knowledge about the customer service industry and what it takes to be a stellar service representative:

“Customer service means taking care of our customers’ needs by providing professional, helpful and high quality service. It is our responsibility to ensure that our customers are happy from the time they place their order until the receive it, every single time. It is our goal to answer any questions and provide resolutions as efficiently as possible with a friendly attitude. As a customer service professional, it is very important that you are able to handle a fast pace environment, multi-task and be organized. Most of all, it is important to be a team player, stay motivated, be dependable and have excellent communication skills. A customer service department is the front line to our customers, so it is very important how we handle each call. Our whole team agrees that in order to have a successful business, it takes more than a great product – it takes having the best customer service! At STI, I feel like we have the best customer service group ever!” - Pat Rollins, Customer Service Manager